Job Description

Job Description

Job Description

Description

Job Title : Entry-Level Customer Service Assistant

Location : Chicago, IL

Position Type : Full-Time

We are seeking a friendly, detail-oriented Customer Service Assistant to join our team. As a Customer Service Assistant, you will serve as the first point of contact for customers, assisting them with inquiries, providing information, and resolving issues. This role is an excellent opportunity for someone looking to start their career in customer service, develop professional skills, and make a positive impact.

• Respond to Inquiries : Assist customers through phone, email, and chat, addressing questions and providing accurate information.
• Issue Resolution : Handle customer issues, complaints, and returns with patience and professionalism, ensuring a positive experience.
• Order Processing : Help customers with order placement, status updates, and tracking information.
• Product Knowledge : Stay updated on company products and services to provide informed assistance.
• Follow-Up : Conduct follow-up communications to ensure customer satisfaction.
• Team Collaboration : Work closely with other departments to resolve complex issues and ensure a smooth customer journey.

• Education : High school diploma or equivalent; some college preferred.
• Communication Skills : Strong verbal and written communication skills.
• Problem-Solving : Ability to stay calm, listen actively, and handle difficult situations with empathy and efficiency.
• Attention to Detail : Accurate data entry and ability to multitask.
• Tech-Savvy : Basic proficiency with computers and willingness to learn CRM systems.

• Health, dental, and vision insurance.
• Paid vacation and sick leave.
• Opportunities for career advancement and personal development.
• Collaborative and friendly work environment.

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