Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.
Responsibilities:Level One
Level Two
Serve as "SALT champion" by ensuring daily monitoring of and reponding to SALT scores and related action items. Keeps team informed of SALT scores, action items, and other key metrics thereby driving proactive guest service approach.
Qualification
EducationHigh School Education or equivalent experience
Experience1-2 years experience in a Hotel or other customer relations position.
SkillType a minimum of 35wpm. IBM data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions.
EducationHigh School Diploma or equivilent required.
ExperienceMinimum of 6 months experience as a front desk clerk or 1 years experience in a customer service setting.
SkillInteracts well with people face to face as well as over the phone.
SkillAbility to multi task
SkillComputer literate
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