Job Description

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

•Field customer complaints when necessary
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Connect with the housekeeping department to ensure guest accommodations are ready
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

•Well-versed in taking telephone calls and handling stressful situations
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•Exhibits working knowledge of Microsoft Office and reservation management systems
•High school graduate, GED recipient, or equivalent
•1+ year of hotel industry experience or related job preferred Best Western Hartland

Job Tags

Start working today, Flexible hours,

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