Job Description

Remote within RCAC's Service Areas: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Utah and Washington.

General Purpose:

Under the Data and Impact Manager's general supervision, the Dynamics 365 Administrator & Developer (Dynamics A&D) will be responsible for managing, optimizing, and improving our Microsoft Dynamics CRM infrastructure. RCAC is in the process of implementing Dynamics 365 for contracts, project management, and impact tracking.

Specific job goals, objectives and tasks are established for each employee as part of the annual evaluation and work plan process. The statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required.

Job Duties and Responsibilities:

• Administer and maintain the Dynamics 365 platform, including user access management (security role management), system configurations, and customizations
• Develop and maintain the functionality of the platform, adding new fields and workflows where applicable, and managing consultants for high-complexity improvements
• Extract and analyze data to provide insights for decision-making and process improvement
• Develop new reporting features, including customized views, reports, and dashboards to meet the need of various departments and management
• Implement performance and feature improvements to maintain a high level of system responsiveness
• Automate processes within Dynamics 365 to streamline workflows and enhance efficiency
• Stay up-to-date with the latest Dynamics 365 releases and ensure smooth implementation of updates and patches
• Provide user support and training to staff members on how to effectively use Dynamics 365 features and functionalities
• Assist in troubleshooting and resolving user-reported issues promptly
• Collaborate with IT and other teams to integrate Dynamics 365 with other systems, such as our enterprise resource planning tool, and external data sources, like the US Census
• Ensure the security and confidentiality of sensitive data within Dynamics 365, implementing access controls and adhering to privacy regulations
• Oversee the data integrity within the Dynamics 365 system, ensuring accurate and up-to-date information
• Assist with compliance audits related to Dynamics 365 usage and data management
• Assist with other cloud-based administration, primarily with MS 365 environments, as needed
• Manage tasks and resources effectively and efficiently

Supervision Exercised:

• No supervisory responsibilities.

Minimum Qualifications and Necessary Requirements:

• EQUIVALENT combination of education and experience can meet minimum qualifications .
• EDUCATION: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience) (additional qualifying experience may be substituted for the required education).
• LICENSE/CERTIFICATION: Valid driver's license and proof of insurance that meets the minimum requirements ($100,000/$300,000) of RCAC corporate liability policy.

• EXPERIENCE: At least two years of experience as a Dynamics 365 Administrator or in a similar system administration role (ex. Power Platform Admin).

Knowledge, Skills, and Abilities:

• Strong knowledge of Microsoft Dynamics 365 functionality and configurations. This includes, but is not limited to, sales, customer service, and field service applications
  
• Knowledge of security roles in Dynamics and managing Microsoft Entra
  
• Knowledge of computer operating systems, including Windows 7, Windows 10, and Windows 11
• Proficiency in resource planning and project management
• Proficiency in data analysis and reporting/visualization tools (like PowerBI)
• Effective communication and interpersonal abilities to provide user support and training
• Detail-oriented with a focus on data accuracy and system integrity
  
• Ability to translate RCAC's needs (user stories) into Dynamics functional requirements
• Ability to work with minimum supervision and effectively prioritize multiple tasks
• Ability to follow detailed instructions
• Ability to troubleshoot and problem solve
• Ability to organize and prioritize work to meet multiple deadlines
• Ability to work individually and as part of a team
• Ability to understand and communicate RCAC's mission and vision for the future

Preferred Requirements:

• Experience in systems administration for nonprofits or public corporations
• Microsoft Dynamics 365 Functional Consultant certification or higher

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision requirements include close vision, distance vision, color vision, and depth perception.

Working Conditions:

Work is typically performed in an office with a moderate noise level. Evening and/or weekend work may be required.

RCAC is an equal opportunity employer and considers all employees and job applicants without regard to race, religion, color, gender, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or marital status, or any other status protected by law. RCAC strives to reflect the diverse constituencies that the organization serves.

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