Job Description
We are seeking a motivated and experienced Dispatcher to join our trucking company. The ideal candidate will have at least 2 years of experience in dispatching within the transportation or logistics industry and a proven ability to coordinate driver schedules, ensure timely deliveries, and maintain high levels of customer satisfaction.
As a Dispatcher, you will serve as the liaison between the drivers, clients, and internal teams, ensuring smooth day-to-day operations, handling logistical issues, and making sure that all shipments are delivered on time.
Key Responsibilities:
Route Planning and Scheduling:
Coordinate and assign drivers to specific routes, ensuring efficient and timely deliveries. Monitor traffic, weather, and road conditions to proactively adjust schedules.
Driver Support:
Communicate regularly with drivers to provide updates, address concerns, and offer assistance as needed. Ensure drivers are aware of their responsibilities, schedules, and any changes in route or delivery instructions.
Fleet Management:
Maintain accurate records of truck locations, status, and load capacities. Monitor vehicle maintenance schedules and alert management about any needed repairs or inspections.
Customer Service & Communication:
Serve as the main point of contact for clients and provide updates on shipment status. Handle customer inquiries, resolve issues related to delays, and ensure high-quality service.
Documentation & Compliance:
Ensure all necessary documentation is completed for each shipment (e.g., Bills of Lading, delivery receipts). Keep track of regulatory compliance requirements, including hours-of-service (HOS) regulations, permits, and other legal requirements.
Problem Resolution:
Quickly resolve any issues that arise, such as delays, route changes, or driver problems, to minimize disruptions to service and customer satisfaction.
Data Entry and Reporting:
Update dispatch software and maintain accurate records of deliveries, routes, and driver performance. Prepare daily/weekly reports for management review.
Collaboration with Operations Team:
Work closely with other departments, including logistics, safety, and accounting, to ensure seamless operations and address any operational challenges.
Qualifications:
Experience:
Minimum of 2 years of experience as a dispatcher, ideally in the trucking or transportation industry. Familiarity with transportation management systems (TMS) or dispatch software is a plus.
Communication Skills:
Strong verbal and written communication skills, with the ability to effectively communicate with drivers, customers, and internal teams.
Organizational Skills:
Excellent multitasking and time management skills, with the ability to prioritize tasks in a fast-paced environment.
Problem-Solving:
Ability to think critically and resolve issues quickly, ensuring minimal disruption to operations.
Technical Skills:
Proficiency in using Microsoft Office Suite (Excel, Word) and dispatch software (such as Omnitracs, McLeod, or similar TMS platforms).
Knowledge of Transportation Regulations:
Familiarity with federal and state regulations, including DOT (Department of Transportation) compliance, Hours of Service (HOS), and ELD (Electronic Logging Devices) requirements.
Team Player:
Ability to work well under pressure and as part of a team, with a positive and professional attitude.
Preferred Qualifications:
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